01. About Me
I'm an infrastructure engineer with a reliability-first approach to IT operations. I work hands-on across AWS, Hyper-V, Active Directory, and enterprise networking, building alerting pipelines, automating patching at scale, and developing internal tooling in Python and PowerShell.
At Rimrock Capital I serve as Lead Operations Engineer, owning IT and infrastructure operations across a hybrid cloud and on-prem environment. That spans everything from executive-level end-user support to cloud architecture and automation: internal tooling, patch management and compliance, monitoring and alerting, endpoint protection, backup and disaster recovery, and secure remote access. I also use AI-assisted development with tools like Claude and Cursor to ship faster.
My career started in product support at Linksys, where I learned to diagnose problems quickly and communicate clearly across technical and non-technical teams. I brought that mindset into enterprise infrastructure and have spent the last few years applying it at increasing scale and complexity.
When I'm not working I'm usually in my homelab, running Tailscale and Pi-hole on a Raspberry Pi, experimenting with Proxmox, and hosting a few VMs including a domain controller and backup services. It keeps me sharp and gives me a safe place to try things I wouldn't touch in production.
Here are a few technologies I've been working with recently:
- AWS & Hybrid Cloud
- Hyper-V & Virtualization
- Python & PowerShell
- Ansible, WSUS & Action1
- Active Directory & GPO
- Security & Compliance
- Druva & Disaster Recovery
- CloudWatch, SNS & Lambda
- Zabbix & Grafana
- Claude, Bedrock & Cursor
02. Where I've Worked
Lead Operations Engineer @ Rimrock Capital
Jan 2025 — Present · 1 yr 9 mos
- Serve as the primary IT point of contact for C-Suite executives, handling priority troubleshooting, device setup and configuration, software installation and licensing, remote and travel connectivity, and email and calendar support.
- Built a Python-based operations bot integrated with Slack, enabling IT to execute commands across AD, AWS EC2, and office systems including account unlocks, instance management, and door access control from a single interface. Later migrated to a web GUI, broadening team accessibility.
- Manage hybrid cloud infrastructure across AWS and Hyper-V, covering EC2 instances, VPC configurations, NACLs, CloudWatch, and Druva-based backup operations to keep systems scalable, available, and recoverable.
- Migrated VPN from an office-dependent setup to OpenVPN hosted on AWS, ensuring connectivity for 25 remote employees remains available even during on-site power outages.
- Built out a structured patching schedule across 50+ endpoints using WSUS, Ansible, Action1, and Nessus, replacing a process where updates were pushed all at once with no coordination.
- Consolidated the switching layer from 6 Cisco switches down to 2 Ubiquiti UniFi switches after migrating most infrastructure to the cloud, improving network visibility and simplifying on-prem management.
IT Operations Engineer @ Rimrock Capital
Mar 2023 — Jan 2025 · 1 yr 11 mos
- Handled Tier 1-2 helpdesk support across walk-in, phone, and email channels, covering hardware diagnostics, account and password management, and onboarding new employees with device setup and provisioning.
- Led the migration of on-prem servers to AWS, cutting EC2 spend by 25% while improving overall system performance and reliability.
- Rebuilt the virtualization environment by moving critical workloads from vSphere ESXi to Hyper-V, improving performance and cutting unnecessary licensing costs.
- Set up MDT and WDS from scratch to standardize OS deployment and imaging across devices and servers.
- Upgraded legacy Windows and Linux systems across the board and brought in monitoring tools to improve visibility and reduce time to resolution.
- Managed Active Directory including OUs, GPOs, and Domain Controllers to keep identity management and policy enforcement centralized and consistent.
Product Support Engineer Intern @ Linksys
May 2022 — Aug 2022 · 4 mos
- Triaged escalated firmware/hardware support cases, collaborating with L2/L3 support, QA, and engineering teams.
- Resolved over 100 open customer cases through in-depth research, troubleshooting, and timely solutions.
- Documented bugs in JIRA and tracked support trends in Salesforce to support faster case resolution.
- Presented firmware trend analysis to product managers, influencing future development priorities.
03. Some Things I've Built
Internal Operations Bot
Built a Python-based operations bot integrated with Slack that lets IT execute commands across AD, AWS EC2, and office systems — account unlocks, instance management, and door access control — from a single interface. Later migrated to a web GUI to broaden team accessibility.
- Python
- AWS EC2
- Active Directory
- Slack API
04. What's Next?
Get In Touch
Thanks for stopping by! My inbox is always open for questions, ideas, or just a friendly hello. I'll get back to you when I can :)
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